faq

After submitting your application and application fee, RKW’s staff will review the information you have submitted to ensure that your income is adequate. We also check to ensure that you pass our credit check and our criminal background check. RKW will also review your rental history with previous landlords.

On residential properties, our standard lease term is a 12 months. Lease terms vary on commercial, industrial, and agriculture leases. RKW desires to be flexible with tenants and will work with clients to find a lease term that’s in their best interest.

In some cases, select properties do allow guarantors (co-signers) for applicants. Co-signers may be used to help an applicant qualify if they do not meet the income or credit requirements.

Reservations are made on a first-come-first-serve-basis, meaning although multiple applicants may be interested in a particular unit the first individual to be approved and submit a security deposit reserves the unit.

RKW considers pets.

At this time, RKW is offering management services for owners. Please call for more information.

In most cases, rent is due on the 1st of each month. Most of RKW’s leases have a short grace period.

RKW requires a minimum of $100,000 limited liability to landlord insurance for all properties. We can provide insurance services for $12.50/month, however this will include only the minimum coverage and only protects the tenant from charges for damages caused to the property in the event of tenant-caused accident. This does not provide coverage for your personal contents. If you wish to have personal items covered by renters insurance we suggest enrolling with a separate insurance provider. You can enroll with whatever provider you like we just require that you submit your policy's declaration page.

Please refer to your lease for expiration information. If you need a copy of your lease, please call or email our office at 402-992-8830/manager@rentrkw.com or check your tenant portal to see your lease.

All leases end on the last day of the month. You must give 60 days’ notice, IN WRITING, due on the first on the month prior to your move out date. If you want to move on a date other than the last day of the month, you may do so, but you are responsible for rent to the end of the month. For more specifics please refer to your lease.

We will mail your security deposit to you within 14 days of your move out date. We mail it to the forwarding address you provide us on your move out notice.

Please reach out immediately if you suspect a water leak of any kind (kitchen sink, bathroom sink, water heater, etc.) If your toilet is clogged or is overflowing, please turn off the water to the toilet.

1. Immediately extinguish any embers and flames including candles.
2. Make sure all burners on your stove are off.
3. Open the windows to clear out the gas smell.
4. Check the pilot lights on your gas stove to make sure they are lit.
5. Call Black Hills Energy at 888-890-5554.
6. Lastly, leave the property and call RKW at 402-992-8830.

NOTE: Do not use anything that may create a spark. Do not use your cell phone or turn off the lights as you leave.

Please refer to your lease for expiration information. If you need a copy of your lease, please call or email our office at 402-992-8830 or check your tenant portal to see your lease.

All leases end on the last day of the month. You must give 30 days’ notice, IN WRITING, due on the first on the month prior to your move out date. If you want to move on a date other than the last day of the month, you may do so, but you are responsible for rent to the end of the month. For more specifics please refer to your lease.

We will mail your security deposit to you within 14 days of your move out date. We mail it to the forwarding address you provide us on your move out notice.

The easiest way to make a maintenance request is submitting a maintenance request in your tenant portal. Your request will be sent in an email form to our office.

Only maintenance problems considered of an emergency nature are handled after hours and on weekends. For any emergencies, outside of normal business hours, please call 402-992-8830.

The following are considered emergency maintenance problems:

No gas, electricity, or water throughout the entire property.

No heat in winter months.

Water leaking or backing up water/sewer.

Possibility of fire from electrical malfunction.

All toilets in the property are non-functioning.

Any other maintenance-related problem which may affect your immediate safety and that of the property.

If your toilet is clogged or is overflowing, please turn off the water to the toilet. During normal business hours call our leasing office, or you may call 402-992-8830

If you smell a faint gas odor:

Make sure all burners on your stove are off.

Open the windows to clear out the gas smell.

Check the pilot lights on your gas stove to make sure they are lit.

If you can’t find the source, call our office at 402-992-8830.

If you smell a strong gas odor:

Immediately extinguish any embers and flames including candles.

Open your windows and leave the apartment immediately.

Do not use anything that may create a spark. Do not use your cell phone or turn off the lights as you leave.

Call Black Hills Energy at 888-890-5554

Lastly, call our emergency maintenance number at 402-992-8830.